Kaseya VNC components w/ Apple retina display agent machines
KB #: X
Question: I have Apple retina-based (HiDPI) hardware. Will the Kaseya VNC components in the Remote Control tab, QuickView, and KLC work properly with them?
Answer:
At the moment, this is not possible due to a limitation with the x11vnc server software used by Kaseya on the Mac endpoints. Kaseya Engineering is presently working out a permanent solution to this as such. This KB Article will be updated appropriately once that fix is made available.
In the meantime, this manual workaround can be done on the retina display-based machines:
1 - Ensure that the retina-based hardware has at least one user logged in.
2 - Run this command: sudo defaults write /Library/Preferences/com.apple.windowserver DisplayResolutionEnabled -bool YES
3 - Log off all users on the hardware and log back in - the highest non-retina resolution option is available.
4 - Select this highest non-retina display resolution.
5 - Kaseya VNC usage to the endpoint will work properly from there.