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Backup fails with "Insufficient system resources exist to complete the requested service"

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Revision 7 posted to KKB Wiki by Dominic Walsh on 8/2/2013 12:51:48 PM

 

KB# - KB000814

SYMPTOMS

Backup fails and Acronis log contains "Insufficient system resources exist to complete the requested service".

 

<eventid="8" level="4" module="1" code="502" time="1304089522" message="Operation with partition '0-0' was terminated. Details: <indent>Failed to create volume snapshot. Error code: 0x70021 Tag: 0x2CBDD167CBCA95A4 Failed to enumerate open files on the volume. Error code: 0x10C451 Tag: 0x14181C22EF45ADE6 Insufficient system resources exist to complete the requested service Error code: 0xFFF0 code = 2,147,943,850 (0x800705AA) Tag: 0xBD28FDBD64EDB8BC</indent>" line_tag="0xA164035B3FF39281" />
<eventid="9" level="4" module="7" code="33" time="1304089522" message="Unable to create volume snapshot" line_tag="0x2CBDD167CBCA95A4" />
<eventid="10" level="4" module="16" code="50257" time="1304089522" message="Failed to enumerate open files on the volume." line_tag="0x14181C22EF45ADE6" />
-<event id="11" level="4" module="0" code="65520" time="1304089522" message="Insufficient system resources exist to complete the requested service" line_tag="0xBD28FDBD64EDB8BC">
<field name="code" type="TULong64">2147943850</field>
</event>
<eventid="12" level="4" module="100" code="103" time="1304089522" message="Failed to perform the backup operation." />

 


CAUSE

Creation of Acronis backup snapshot consumes more system resource than is available to the backup process.


SOLUTION

Acronis have provided an updated command line interface (CLI) which resolves some cases. To apply the update: -

1) go to Backup > Install/Remove function and update the client to the latest Acronis build (10.0-18058)

2) download the updated CLI from here

3) extract the file (TrueImageCmd.exe) and copy to the following locations on the client machine: -

- C:\Program Files\Acronis\BackupAndRecovery

OR

- C:\Program Files (x86)\Acronis\BackupAndRecovery (on 64-bit Windows)

 

Test the backup again.

If the issue persists, changes will be required to the OS or hardware. This Acronis KB article contains some potential solutions - http://kb.acronis.com/content/10440 

Please note the 2nd last item on the list (Change Acronis tasks priority and compression to Normal) does NOT apply to the Kaseya Backup solution.

 

FURTHER INVESTIGATION
If you still encounter issues, please gather the following information and submit to Kaseya support: -
  1. Acronis log of failed backup (go to Backup > Backup Sets > click on 'failed' hyper-link in results column)
  2. Acronis Info tool output from Backup client
  3. details of any changes made after reading the Acronis article

 

 

FURTHER INFORMATION

To access the Acronis log for a backup taken with Kaseya Backup, go to Backup tab > Backup Sets function and click the success/failed link in the "Result" column.

 

APPLIES TO

  • Kaseya Backup 4.0
  • Acronis Backup and Recovery (v10.0-17552)

 

Tags: insufficient permissions, backup fail error, Insufficient system resources exist to complete the requested service, Unable to create volume snapshot

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