Revision 9 posted to KKB Wiki by Brendan Cosgrove on 8/21/2013 4:17:18 PM
- Sign up for a new IT Center account and log into your account.
- Download the agent installer package. Go to Agent > Install Agents > Deploy Agents function. You can either choose one of the pre-configured installer packages, or you can create a new Package. See the Online Help for more details![]()
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KB#: KKB000576
· QUESTION
I am currently using Kaseya 2008 (v5.1) but want to move to IT Center. What can be migrated and what is the migration process?
· ANSWER
This article explains a procedure you can follow to migrate your settings from a Kaseya v5.1 server (on-premise or hosted by a third party) to a new Kaseya IT Center account. Essentially, the process consists of first deploying the new IT Center agents and then exporting & importing any custom content from the old server to the new IT Center account.
During this process, we suggest you keep two different browser windows open, one with your old v5 account and one with your IT Center account.
1.- Deploy new IT Center Agents
It is possible for multiple agents to co-exist on the same Windows endpoints - See help page (http://help.kaseya.com/WebHelp/en/VSA-Online-Help.asp?4798.htm) for details.
- Sign up for a new IT Center account and log into your account.
- Download the agent installer package. Go to Agent > Install Agents > Deploy Agents function. You can either choose one of the pre-configured installer packages, or you can create a new Package. See the Online Help for more details
- Save the file KcsSetup.exe to your computer. This is the Agent Installer specific to your IT Center account.
- You then need to download and execute the IT Center agent installer KcsSetup.exe in your existing machines. This can be done either Manually or using a simple Kaseya v5.1 script
1.a. Create a Kaseya v5.1 script to execute IT Center Agent Installer
Due to the specific nature of the Kaseya SaaS environment, we recommend you create the script yourself, using the following steps:
- Log into your old Kaseya v5.1 account.
- Go to Scripts > Application Deploy.
- Step 1: Upload the KcsSetup.exe file to Kaseya Server. Make sure you pick the first option (Send the installer from the KServer) and upload the file to the Private folder:
- Step 2: Select the install package from the drop-down list: (Priv)KcsSetup.exe
- Step 3: Installer type is Other. Do not specify any command line options:
- Step 4: Name the Script. We suggest calling it "Deploy Acme IT Center Agents", substituting Acme with your company name.
- Step 5: Make sure the checkbox is not ticked. There is generally no need to reboot the endpoints, so the script will not automatically reboot them
If you prefer, you can import instead the following into your Kaseya v5.1 server, but we suggest you run the wizard yourself as above, to ensure the installer file KcsSetup.exe is uploaded to the right place.
Script Name: Deploy Acme IT Center agents
Script Description: Deploy Acme IT Center agents
IF True
Exists :
THEN
Get Variable
Parameter 1 : 4
Parameter 2 :
Parameter 3 : agentDrv
OS Type : 0
Write File
Parameter 1 : #agentDrv#temp\KcsSetup.exe
Parameter 2 : kadmin\KcsSetup.exe
OS Type : 0
Execute File
Parameter 1 : #agentDrv#temp\KcsSetup.exe
Parameter 2 :
Parameter 3 : 3
OS Type : 0
ELSE
NOTE: If you import the script above, you need to change the "kadmin" in the Parameter 2 of the Write File step (highlighted in red above) for your own login name.
1.b. Run the IT Center agent deployment script to the target machines
- The new script "Deploy Acme IT Center Agents" should appear. Otherwise select it from the script list.
- Click on Reset View to remove any views or filters and deploy to all existing Kaseya v5.1 agents in your old account.
- Alternatively, you may wish to deploy first to selected endpoints.
- If you deploy to a large number of endpoints, we recommend staggering the execution of the script a couple of minutes, so you do not overload your Kaseya server and/or the customer's network.
- Ensure you do not check the box "Skip if machine offline". We want the installer to run as soon as the computers come back online
- Select all machines and click on Run Now.
1.c Verify IT Center agents have been deployed
- Log into your IT Center account.- As the new agents start checking in with the SaaS servers, you will see them coming online.
- Obviously, if the computers were not online (and you didn't check the box "Skip if machine offline"), it may take some time until the v5.1 script has executed on all managed machines. You may need to troubleshoot any issues as you normally would the remote execution of any installer.
2.- Export / Import custom content
Any custom content (scripts and their execution schedules, monitor sets, event sets, snmp sets) that you may have created in the old Kaseya v5.1 server needs to be exported and then imported and/or recreated to the new IT Center account and reapplied to the relevant agents.2.a Scripts
- Exporting Scripts: You can export individual scripts, specific script folders or even the entire folder from your old v5.1 server. We suggest exporting the complete folder as it is quicker and your script folder structure is preserved. An XML file is created when you export a script folder
- Importing Procedures / Folder: In your IT Center account, go to Agent Procedures > Manage Procedures > Schedule / Create, expand the Private cabinet and click on the myProcedures folder. Then click on the Import Folder/Procedure button and simply paste the XML text into the Import Folder box:
Note: if your v5.1 scripts use files (e.g. vbs scripts, batch files, exe's), you need to download them to your computer, upload them to your IT Center Agent Procedures > Managed Files and update the imported Agent Procedures accordingly.
- Once the Agent Procedures have been imported, you need to mirror the schedule from the old v5.1 server into IT Center manually. See http://help.kaseya.com/WebHelp/en/VSA-Online-Help.asp?2845.htm for more information about the new scheduler
2.b Monitor Sets
- Exporting Monitor Sets: You need to export individual Monitor Sets from your old v5.1 server. Go to Monitor > Monitor Sets > Edit the individual Monitor Set you wish. The Monitor Set edit window will open. Click on Export Monitor Set... link and a new window with an XML file opens. Select All and copy to clipboard or to a text file.
- Importing Monitor Set: In your IT Center account, go to Monitor > Monitor Sets, expand the Private cabinet and click on the myMonitorSets folder. Then click on the Import Monitor Set button and simply paste the XML text. Then click on Upload
- Once you have imported all monitor sets, you need to use the Agent Monitoring > Assign Monitoring in IT Center to apply the imported Sets to the relevant agents. See http://help.kaseya.com/WebHelp/en/VSA-Online-Help.asp?1936.htm for more information
2.c Event Sets
The process is very similar to the one used with Monitor Sets in 2.b above.
- Exporting Event Sets: You need to export individual Event Sets from your old v5.1 server. Go to Monitor > Agent Monitoring > Alerts. In the drop-down list, select Event Logs. From the "Define events to match or ignore" drop-down box, select the individual Event Set you wish to export and click on Edit. The Event Set edit window will open. Click on Export Event Set link and a new window with an XML file opens. Select All and copy to clipboard or to a text file.
- Importing Event Set: In your IT Center account, go to Monitor > Agent Monitoring > Alerts. In the drop-down list, select Event Logs. From the "Define events to match or ignore" drop-down box, select <Import Event Set>. A new window will open. Simply paste the XML text and click on Import:
- Once you have imported all Event Sets, you need to apply the imported Sets to the relevant agents. See http://help.kaseya.com/WebHelp/en/VSA-Online-Help.asp?4251.htm for more information
2.d SNMP Sets
The process is very similar to the one used with Monitor Sets in 2.b above.
- Exporting SNMP Sets: You need to export individual SNMP Sets from your old v5.1 server. Go to Monitor > SNMP Sets > Edit the individual SNMP Set you wish. The SNMP Set edit window will open. Click on Export SNMP Set... link and a new window with an XML file opens. Select All and copy to clipboard or to a text file.
- Importing SNMP Set: In your IT Center account, go to Monitor > SNMP Sets, expand the Private cabinet and click on the mySNMPSets folder. You need to click on Add Folder. Then click on the Import SNMP Set button and simply paste the XML text. Then click on Upload.
- Once you have imported all SNMP sets, you need to redeploy them to the agents and devices in the same manner as you would in v5.1. See http://help.kaseya.com/WebHelp/en/VSA-Online-Help.asp?2191.htm for more information
2.e Other Content
You will need to make note of any other custom settings (Views, Audit and Patch schedules, Patch Policies, Reports, etc) and manually recreate them in the SaaS environment
3.- Limitations
You cannot migrate any logs (e.g. monitoring logs, open/close alerts, agent data, etc.)
You cannot migrate tickets or the actual ticketing configuration. We suggest closing any open tickets in the old system and recreate them in the new system. You may want to notify your own clients. You may also want to create a Ticketing report in the old system for your reference.
You cannot migrate tickets or the actual ticketing configuration. We suggest closing any open tickets in the old system and recreate them in the new system. You may want to notify your own clients. You may also want to create a Ticketing report in the old system for your reference.
· MORE INFORMATION
You can download this process document from the IT Center Files section.
· APPLIES TO
Kaseya IT Center
Tags: Kaseya Server 2008, 5.1, SaaS/Cloud, Agent Procedures, IT Center, core