K-VNC Connections to the Mac agent fail when running OS/X version 10.5.3. This may cause the agent to go offline. How do I resolve this?

K-VNC Connections to the Mac agent fail when running OS/X version 10.5.3. This may cause the agent to go offline. How do I resolve this?

ANSWER

A change in the operating system functionality in OS/X 10.5.3 is causing the Kaseya Mac agent to crash when initiating a K-VNC connection.

Upgrade the operating system to 10.5.4 or later.

APPLIES TO

Remote Control tab
Mac agent
OS/X 10.5.3