Reboot Now button remains and/or end user reports ongoing patch reboot nag...
Current Revision posted to KKB Wiki by gerry.murray on 11/1/2013 11:09:36 AMKB#: KKB000915Symptoms:After rebooting an endpoint, the "Reboot Now" button persists on the Patch Status pageAfter rebooting...
View ArticleFiles from old backup sets in Windows 8 or Windows Server 2012 backup clients...
Revision 1 posted to KKB Wiki by Dominic Walsh on 11/8/2013 7:00:10 PMKB# KKB001036SYMPTOMOld backup sets for Windows 8 or Windows Server 2012 backup clients are removed from Kaseya, as per the "save...
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Generated Reports or testing from 'Change Reporting Config' within the System...
Current Revision posted to KKB Wiki by jeffrey.gonzalez on 11/20/2013 4:29:39 PMQUESTIONGenerated Reports or testing from 'Change Reporting Config' within the System -> Configure page with a 503...
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How can I prevent the installation of Internet Explorer 11?
Revision 1 posted to KKB Wiki by Gopinath on 11/22/2013 12:34:00 PMQUESTIONHow can I prevent Internet Explorer 11 from installing automatically? ANSWER Microsoft Internet Explorer 11 (IE 11) may deploy...
View ArticleHow can I uninstall Internet Explorer 11?
Current Revision posted to KKB Wiki by Gopinath on 11/22/2013 12:35:33 PMKB# KKB001038QUESTIONInternet Explorer 11 was installed automatically in some of my computers even though I had denied the patch...
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Download Recovery ISO link is broken
Current Revision posted to KKB Wiki by Wayne Clancy on 11/27/2013 12:54:26 PMKB# KKB001039QUESTIONWhen I click on the link to download the StorageCraft Recovery Environment ISO, I get a 404 Error URL...
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*Obtaining ShadowProtect Recovery Environment
Current Revision posted to KKB Wiki by Wayne Clancy on 11/27/2013 1:06:51 PMKKB000921QUESTIONHow to obtain ShadowProtect Recovery EnvironmentANSWER1) go to System Backup and Recovery > Images >...
View ArticleKit Kat (Android 4.4)
Current Revision posted to KKB Wiki by Tito Esteves on 12/6/2013 9:14:17 PMThe current BYOD 'Secure browser' release 2.6.X, does not fully support Android 4.4 Kit Kat at the time of this writing. This...
View ArticleK-VNC Connections to the Mac agent fail when running OS/X version 10.5.3....
Current Revision posted to KKB Wiki by amado.hidalgo on 12/23/2013 1:50:33 PMKB#: KKB000663QUESTIONK-VNC Connections to the Mac agent fail when running OS/X version 10.5.3. This may cause the agent to...
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Troubleshooting failed patch installs and failed patch scans and incorrect...
Current Revision posted to KKB Wiki by Brande Schweitzer on 12/23/2013 5:21:20 PMKB#: KKB000781 QUESTION:Troubleshooting failed patch installs and failed patch scans This article may be helpful in...
View ArticleSynthetic backup failed - ERROR! Unable to open source archive
Current Revision posted to KKB Wiki by amado.hidalgo on 1/16/2014 1:37:59 PMKKB000857SYMPTOMSBackup log reports "Synthetic Full Backup failed" and one of the following errors: -"ERROR! Unable to open...
View ArticleVersion 6.3 Install / Upgrade Checklist
Revision 10 posted to KKB Wiki by amado.hidalgo on 1/23/2014 2:43:47 PMKB# KKB000933 QUESTIONI am interested in installing, or am going to upgrade to, the Kaseya version 6.3. Is there any documentation...
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KLC unable to connect if DNS is unavailable on agent side
Revision 2 posted to KKB Wiki by Dominic Walsh on 1/30/2014 9:28:31 AMKB# KKB001013QUESTION KLC unable to connect if DNS is unavailable on agent sideSYMPTOMS- Agent check-in policy is configured with a...
View Article*KLC Command Shell & Mac Endpoints
Current Revision posted to KKB Wiki by Andres Elias on 2/21/2014 7:20:46 PMKB #: KKB000963QUESTIONDoes KLC properly support terminal SSH access to Mac agent endpoints?ANSWERYes, for 10.5 Intel and...
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How to Remove KND
Revision 8 posted to KKB Wiki by Tito Esteves on 3/18/2014 2:31:58 PM1. Run the following query in TQ or SQL Server Management Studio(SSMS) to schedule an uninstall of the old network discovery...
View ArticleKaseya University
Revision 1 posted to KKB Wiki by Brande Schweitzer on 3/21/2014 8:44:26 PMKaseya University FAQs
View ArticleKaseya University Policies
Current Revision posted to KKB Wiki by Brande Schweitzer on 3/21/2014 8:52:38 PMThe following policies apply to all Kaseya University offeringsKaseya University training and certificate programs are...
View ArticleKaseya University FAQs
Revision 1 posted to KKB Wiki by Brande Schweitzer on 3/21/2014 8:59:27 PMIT-SCHOLARS SUPPORTED BROWSERS:• IE 8-10• FireFox• Chrome• Safari 4+IT-SCHOLARS ACCOUNT CREATION: INVALID SESSION KEYMost...
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